The environment that Janet CSIRT works in is changing. Almost a decade ago, most of the incidents we dealt with would start with a complaint emailed to us by a human; this would result in a team member having five or ten open incidents, maybe even twenty on a busy day. Nowadays the majority of information we receive is sent to us from automated systems run by third parties; this means that much of our current work is relaying this information and chasing acknowledgements to and from customers.
