Library items tagged:

Who should report problems

Anonymous
Wednesday, November 30, 2011 - 15:38
connections
fault reporting
Problems may only be reported by staff in the computer department of an organisation or one of the designated Jisc contacts, not by individual end-users. In order for the fault reporting mechanism to work efficiently, it is essential for each organisation to establish a clear reporting structure, and make users aware that the correct route for reporting problems is via the technical contact. Please note that the contact information provided by the Jisc Service Desk is only to be used by designated contacts. It must not be passed to end-users at the site
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Disconnection from Janet

Anonymous
Tuesday, November 22, 2011 - 16:56
disconnection
connections
An organisation may cancel its connection to Janet at any stage. However, if the notice of cancellation is received during the first year of service, a charge may be made equal to the residual rental (from the circuit supplier) of the access circuit for the remainder of the contract, plus a charge to cover administrative costs. After the end of the agreed contract term, a connection may be cancelled upon 30 days notice being given. Notice of cancellation must be made in writing by the nominated Management contact to connect@ja.net.
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Moving a Janet access link

Anonymous
Tuesday, November 22, 2011 - 16:54
access link
connections
moving
If it becomes necessary for a customer to relocate the equipment connected to its access circuit to another building, or to another part of the building in which it is housed, the Connections Management Section must be advised. In many cases the access circuit is leased by Janet(UK) and the supplier will not take any action unless the arrangements for the relocation are made through Janet(UK). If there is no record of who leases the access circuit, the customer should contact the Connections Management Section for clarification.
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Upgrading a Janet connection

Anonymous
Tuesday, November 22, 2011 - 16:52
connections
upgrading
All enquiries about upgrading a Primary Connection (irrespective of the method of connection) must be directed to the Connections Management Section. They will be able to advise on the procedure and funding arrangements for the upgrade. Note that the cost of the upgrade might be the responsibility of the site requesting the increase in bandwidth. In these instances the Connections Management Section can also provide details of the tariff that applies.
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Contacts at Janet-connected organisations

Anonymous
Tuesday, November 22, 2011 - 16:50
contacts
management contact
out-of-hours contact
responsibilities
security contact
technical contact
Responsibilities The Janet Service Desk should be advised of any changes to site contact names or addresses. Janet(UK) cannot ensure that important information about the network reaches each organisation if contact details are not kept up to date. For example, changes to the fault reporting information may not reach management and operational/technical contacts, or information about security threats might not be passed to the security contact.
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Recording essential information

Anonymous
Tuesday, November 22, 2011 - 16:43
connections
recording essential information
It is recommended that all organisations maintain a record of information that is essential to running their Janet connection. The Record of Network Information and Contacts form can be used to record information such as IP addresses and domain names. This record will not only be a quick reference source for the member of staff who is responsible for the day-to-day running of the site network, but will also provide vital background information for new or temporary staff.
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Acceptable use of the network

Anonymous
Tuesday, November 22, 2011 - 16:40
AUP
local AUP
All organisations connected to Janet are subject to the Janet AUP. This permits Janet to be used for any purpose that is legal, that is socially acceptable to the community Janet serves, and that does not cause degradation of the performance of the network beyond that which might reasonably be expected. All use of the network does, of course, have an impact on performance; the intent is to prevent reckless or inconsiderate activities by users at one organisation causing inconvenience to others.
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Responsibilities of Janet-Connected Organisations

Anonymous
Tuesday, November 22, 2011 - 16:32
connections
responsibilities
organisations
Once a site is connected to Janet it is expected to take responsibility for the following:
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The connection process

Anonymous
Tuesday, November 22, 2011 - 16:26
connections process
Making a Connection Ready for Use Multihoming A leaflet describing this process is available: Connecting to JANET
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New connections

Anonymous
Tuesday, November 22, 2011 - 16:16
connecting
new connections
connection process
The connection process is complex and involves many different parties, both internally and externally. The main point of contact during this process is the Connections Management Section. You can contact us on 01235 822308 or connect@ja.net. The following paragraphs provide a brief overview of the connection process.
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