The main objective of this course is to provide delegates with a basic understanding of computer network technologies and concepts. It will begin with an overview of different network types and how these fit together within Janet. It then moves on to consider different network models and how they can be applied. The course will then look at some of the physical aspects of networks and the protocols that make it all work. Finally after a review of basic network applications, delegates will be lead through a very practical review of some of the key issues associated with campus networking.

Basic Networking for Service Desk and Support Staff

Sammy Ashby

16 December 2013 at 10:21am

Basic Networking

Support staff

Service Desk

Birmingham

This course provides a supporting framework for University, College and Research staff that provide first line assistance for their organisation’s network infrastructure. The practical focus of this course is the use of a series of activities focusing on the key areas required to support the network. From configuration to diagnostics and a look at new technology, the activities should improve the reporting of incidents and identification of problems.

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