Vscene desktop connection troubleshooting

This page is updated regularly
Current browser plugin version 1.2.0.00088
***New plugin to support Chrome being tested - we hope to release in February***
Supported browsers:
IE11, Safari, Opera, Firefox
Issues by browser:
Google Chrome
Currently not supported by plugin.
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How to find Vidyo Logs
1. MS Windows
C:\Users\<USER>\AppData\Local\Vidyo\Data\User
2. Apple MAC
Open finder, choose “GO” on the menu bar, then “Go to folder” then paste in ~/Library/Logs/VidyoWeb. It will open the directory with logs.
Alternatively for those used to Linux, open up Terminal and type “cd ~/Library/Logs/VidyoWeb” to get to the right directory.
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Last update pb 04/02/16