Error message - "disconnected due to network"

This error message can be one of three things:

1. The Windows firewall is blocking ConferenceMe.
   Solution: Add the ConferenceMe software to the Windows firewall exception list.
2. The organisational firewall is blocking the ConferenceMe software.
   Solution: Contact your system administrator, who will need the following link to resolve this issue:
   http://www.ja.net/documents/services/video/JVCS-and-firewalls.pdf.
3. Alternatively, this error message can relate to the conference being blocked by the customer’s anti-virus software. ConferenceMe uses port 80 for signalling, which can cause heuristic virus scanners to behave in this way.
   Solution: The IP address (included in the link sent from the booking service) needs to be added to the exceptions list within the anti-virus software. The following are three popular anti-virus solutions:

Error message – “ConferenceMe is already running on your PC”

If ConferenceMe is open already and you try to click on a ConferenceMe link from the Booking service the following error will appear:

"ConferenceMe is already running on your PC."

Solution: Close ConferenceMe and click on the link again.