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AWS Portal FAQs
Q. How can I find out more about the amendments negotiated by Janet?
A. Janet customers can request a copy by sending an email to service@ja.net
Q. If I have a query about my account who can I contact?
A. If the support you require is portal specific, send an email to support@arcusglobal.com
If the support you require is AWS related, it is recommended that you send questions directly to https://aws.amazon.com/support/
You can also notify support@arcusglobal.com so that they’re aware of any issues
Q. Is there any advice available about Shibbolising AWS?
A.Yes, a guide document has been provided by Newcastle University and a write-up of experiences of Shibbolising AWS has been provided by Mike Jones at Jisc MIMAS. Both of those documents can be found at:
https://community.ja.net/blogs/amazon-web-services-aws
Q. Is there a user guide available for the portal?
A. Yes, the user guide can be found at:
https://community.ja.net/system/files/222/AWS%20portal%20user%20guide.pdf