Janet South - Reporting service faults
4 February 2014 at 1:46pm
Until a replacement network infrastructure is procured and deployed by Janet, day-to-day operation of the IP network will remain with Alcatel-Lucent. You should continue to report faults to the Alcatel-Lucent service desk on Tel: 01793 775 630 or email janetgnoc@alcatel‐lucent.com. If you received a post-transition letter from Janet, please note that the Alcatel-Lucent service desk email address included in the letter must be typed into email address box.
If you wish to escalate a problem or if you have a complaint about any aspect of your service, you should contact the Janet Service Desk on Tel: 0300 300 2212 or send an email to operations@ja.net.
