Desktop videoconferencing error messages and solutions
Error message - "disconnected due to network"
This error message can be one of three things:
- The Windows firewall is blocking ConferenceMe.
Solution: Add the ConferenceMe software to the Windows firewall exception list. - The organisational firewall is blocking the ConferenceMe software.
Solution: Contact your system administrator, who will need the following link to resolve this issue:
http://www.ja.net/documents/services/video/JVCS-and-firewalls.pdf. - Alternatively, this error message can relate to the conference being blocked by the customer’s anti-virus software. ConferenceMe uses port 80 for signalling, which can cause heuristic virus scanners to behave in this way.
Solution: The IP address (included in the link sent from the booking service) needs to be added to the exceptions list within the anti-virus software. The following are three popular anti-virus solutions:
Anti-virus |
Solution |
AVG (v8.5 or later) |
Add an exception to Web shield for each IP address included in the link sent from the booking service |
Avira |
Add an exception to Web Guard for each IP address included in the link sent from the booking service |
Kaspersky |
Add an exception to allow ConferenceMe traffic |
Error message – “ConferenceMe is already running on your PC”
If ConferenceMe is open already and you try to click on a ConferenceMe link from the Booking service the following error will appear:
"ConferenceMe is already running on your PC."
Solution: Close ConferenceMe and click on the link again.