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Contact CSIRT
Download as PDFTeam contact details
You can contact Janet CSIRT by electronic mail (preferred), telephone or fax during service hours; or by post.
|
E-mail: Telephone: 0300 999 2340 |
Janet CSIRT |
Public key information
Janet CSIRT uses PGP (normally GnuPG or OpenPGP) to ensure the integrity, and when appropriate the privacy, of e-mail messages; and we encourage you to do the same when you write to us.
The public keys of the team and its individual members are available at public keyservers worldwide.
- CSIRT public key (opens in a new window) for the role address irt@csirt.ja.net
(keyID 0x4EC70D66, accessible on the international key servers). - (Public key for the old role address cert@cert.ja.net, keyID 0x836D7141).
- Public keys for individual team members
(Do not use for encryption to the team; use the CSIRT public key instead).
Service Hours
| 08:00 to 18:00 Monday to Friday (exceptions below) |
Full service | Janet CSIRT will respond to e-mail, telephone and fax within one hour. |
| 18:00 to 00:00 Monday to Friday 09:00 to 17:00 Saturday and Sunday (inclusive of Christmas) |
Reduced service | Janet CSIRT will respond to telephone calls within two hours. Incoming calls are normally routed through an answering service. |
These are generally days observed as public holidays simultaneously in all parts of the UK. Where festivals fall on a Saturday or Sunday, the corresponding public holidays are replaced by substitute days nearby.
The exceptions follow those specified in section J.1 Definitions “Working Day” and “Extended Hours” of the current Service Level Agreement between Janet and the JISC.
