Transfer of Canlman Network to janet

Successful transfer of CanlMan network operations to Janet

Transfer of the management and operation of the Canlman network to Janet has been completed successfully. We would like acknowledge Canlman’s efforts in maintaining service delivery throughout the transition period and to thank them for their support in facilitating the transfer.

Janet North West

From 1st October the network, now known as Janet North West, has been wholly operated and managed by Janet. Letters have been sent to all former Canlman customers explaining the new contact numbers for reporting faults, the procedure for requesting service upgrades and changes, and your key contacts in Janet. If you have not received this letter please contact the Janet Service Desk (details below) as soon as possible.

Changes to fault reporting procedure

Janet North West customers should report faults with their connection or service directly to the Janet Service Desk (JSD) in the first instance. The JSD contact details are:

The JSD records, tracks and owns all service faults, ensuring customers are regularly updated on progress until the issue is resolved.

Janet North West Network Service Manager

Tim Robinson has joined Janet from NNW as Janet’s Network Service Manager for the North West. Tim continues to be based in Manchester, using his local contacts and intimate knowledge of network operations in the area to oversee the quality of services delivered to customers. He will provide technical assistance to technical stakeholders, enabling customers to exploit Janet for their specific business requirements; discuss the nature and quality of Janet services or agree changes to their connections. Tim will work closely with the new Customer Engagement Manager for the North West.

A new Customer Engagement Manager for the North West

Customers in North West England have a new Customer Engagement Manager, David Meseck.

David’s constituency covers all of North West England and he will be happy to discuss any aspect of the Janet service or your connection (apart from fault reporting).

His primary responsibility is to build long-term, strategic relationships with customer organisations. For example, by engaging with ICT directors, senior staff in teaching and learning, and with research departments, he will:

• solicit feedback about evolving business needs and ensure these inform Janet’s future strategy, product development and operational planning;
• provide appropriate advice and guidance at a strategic level, together with information and updates on Janet services;
• facilitate training courses and organise briefings on specific subjects;
• arrange introductions to Janet subject matter experts for specific technical discussions.

Dave’s contact details are:

t: 01235 822 215

m: 07909 002535

e: dave.meseck@ja.net

Janet’s Network Operation Centre in Manchester

Manchester is established as a key site within Janet, providing internet transit independent of London. Janet has established a permanent Network Operations Centre in Manchester staffed by the skilled, experienced network engineers who joined Janet from Net North West, to ensure customers benefit from highly competent network engineering capability and increased flexibility in the North of England.