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This document is intended to serve as an aid for eduroam site administrators in troubleshooting problems with the implementation of the eduroam service at RADIUS server level.
The document splits the troubleshooting process based on the ID provider of the user:
- remote user authentication, addressing problems your users may be experiencing at a remote site and
- visitor authentication, focussing on problems faced by your visitors from other sites.
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eduroam Best Practice
A.L.M. Buxey
A few pointers to provide a better service for end users
Firstly - try to solve the problem at the root by helping users understand that they need to use usernames in the form of userID@realm e.g. fredB@camford.ac.uk
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